Refund Policy

Refunds are available for TAPRONA SaaS products under the following conditions: • The request is made within 14 days of purchase or subscription renewal • The product has not been used in violation of our Terms of Service • The reason for the refund is clearly stated and valid (e.g., technical issues, accidental purchase)

To request a refund, please contact our support team at info@taprona.com with your order details and reason for the request. Our team will review your request and respond within 5 business days.

If your refund is approved, the amount will be credited to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.

Certain services, such as custom development or consulting, may not be eligible for refunds. These exceptions will be clearly communicated before purchase.

For questions about our refund policy, please contact us at: Email: info@taprona.com Address: 2nd Floor, McLaren's Building, No. 123, Bauddhaloka Mawatha, Colombo 04, Sri Lanka